Howdy, I’m Scott a UX Outcome-Driven Design Leader
I drive user-centered innovation to create meaningful product experiences, and shape UX strategy through a research-led, and data-informed culture. I design to improve people’s lives.
My work by company with TL:DR/abbreviated highlights 🙂
Took enterprise first-run experiences from frustration to flow, elevating success rates from 14.9% to over 70% through UX outcome-driven design
Managed user research and design for Azure Quantum, increasing first-run workflow success from 14.9% to over 70% — nearly a 5x improvement in onboarding and submission of a first job.
Achieved a 97% efficiency gain in data processing and higher quality data, by leading design outcomes that automated and optimized high-friction workflows
Designed and managed a 3-year, 0-1 multi-stage UX process that streamlined data processing from a 6-7 week process, to a 24-hour process via API access, with quantifiably higher quality data.
Led a user-centered design program at Utelogy, helping the startup scale with outcome-focused, customer-driven experiences
Led research and UX design, socialization workshops, and cross-functionally defined strategic vision for Utelogy’s next-generation AI-integrated, cloud-centric, digital-twin, advanced analytics, software-only platform for energy and resource management solutions.
Boosted user trust and B2C international conversion rates for customers in India, Brazil and Mexico through better UX
Led a UX research and design strategy to uncover and understand cultural nuances and deliver tailored, customer-first B2C solutions for international Amazon customers.
Led enterprise design for cloud-based / mobile home network management and device setup software
I joined Belkin through acquisition.
Led end-to-end design for the Linksys Smart WiFi ecosystem (Belkin acquired Linksys), architecting device setup software and seamless device integrations across Linksys hardware, Belkin/WeMo devices, and 3rd-party platforms.
Led enterprise design and 0-1 UX for the first, cloud-based consumer home network management platform
I joined Linksys through corporate spin-off.
I designed end-to-end UX for Linksys Smart WiFi, a scalable cloud-based platform enabling effortless home-networking access and management worldwide, bridging simplicity for everyday users with advanced tools for expert networking.
Led enterprise design and 0-1 UX for many of the first cloud-based consumer router setup and home network management software experiences
I joined Cisco through acquisition.
I Led Design for Cisco Valet (home-internet router), device setup and management software, enabling easy, safe, and secure home internet onboarding and management for non-technical users worldwide.
Before Cisco, I worked at Pure Networks, a startup acquired by Cisco, where I created technical diagram illustrations and designed device onboarding UX for a number of different routing companies that we partnered with. Earlier, I spent about 5 years contracting with Microsoft, AT&T, and Cranium, which gave me a wide range of experience across enterprise, telecom, and consumer products. I’d be happy to dive into any of these if helpful. 🤓