Research and Outcome-Driven Design Leader
Hello, I’m Scott Loke Grigg, a Senior UX/Product Designer who thrives in unfamiliar and highly technical spaces.
I enable user-centered design by leading a UX research and data-driven design culture that champions user-centered outcomes. I create meaningful product experiences that improve people’s lives.
My work in Micro-case studies, by company with the TL:DR/abbreviated highlights 🙂
Took enterprise first-run experiences from frustration to flow - elevating success rates from 14.9% to over 70% through user-driven design
Managed user research and design for Azure Quantum, increasing first-run workflow success from 14.9% to over 70% — nearly a 5x improvement in onboarding and submission of a first job.
Achieved a 97% efficiency gain in data processing and higher quality data, by leading design outcomes that automated and optimized high-friction workflows
Designed and managed a 3-year, 0-1 multi-stage UX process that streamlined data processing from a 6-7 week process, to a 24-hour process via API access, with quantifiably higher quality data.
Led a User-Centered Design program at Utelogy, helping the startup scale with outcome-focused, customer-driven experiences
Led research and UX design, socialization workshops, and cross-functionally defined strategic vision for Utelogy’s next-generation AI-integrated, cloud-centric, digital-twin, advanced analytics, software-only platform for energy and resource management solutions.
Boosted B2C user trust, and international conversion rates
Led UX research and design strategy to create tailored international B2C solutions for Amazon users in Brazil, China, India, and Mexico.
Led enterprise design for cloud-based / mobile home network management and device setup software
Led design for Linksys (Belkin acquired Linksys) and Linksys Smart WiFi platform, including all device setup software for Linksys, 3rd-party, and Belkin/WeMo device integrations.
Led enterprise design and 0-1 UX for the first, cloud-based consumer home network management platform
Designed Linksys Smart WiFi UX, enabling global home-networking ease for both non-technical and expert users, through one cloud-based platform.
Led enterprise design and 0-1 UX for many of the first cloud-based consumer router setup and home network management software experiences
I Led Design for Cisco Valet (home-internet router), device setup and management software, enabling easy, safe, and secure home internet management (from home) for non-technical users worldwide.