Senior UX/Product Design leader who thrives in complex technical domains, driving research-led, systems-oriented design outcomes with measurable user-centered impact.
Led a user-centered design program at Utelogy, helping the startup scale with outcome-focused, customer-driven experiences
Led UX research and design and cross-functional strategic vision for Utelogy’s next-generation AI-integrated, cloud-centric, digital-twin, advanced analytics, software-only platform for energy and resource management.
Took Azure Quantum first-run workflows from frustration to flow, elevating success rates from 14.9% to over 70% through user-centered design
Managed user research and design for Azure Quantum, increasing first-run workflow success from 14.9% to over 70%, nearly a 5x improvement in onboarding and submission of a first job.
Achieved higher quality data and a 97% efficiency gain in data processing, by leading design outcomes that automated and optimized high-friction workflows
Designed and managed a 3-year, 0-1 multi-stage UX research and design process, streamlining B2B/B2C data processing software and transforming a 6-7 week cycle, to a 24-hour cycle with API access and quantifiably higher data quality.
Boosted user trust and B2C international conversion rates for customers in India, Brazil and Mexico through better UX
Led a UX research and design strategy to uncover / better understand cultural nuances and deliver tailored, customer-first B2C solutions for international Amazon customers.
Led enterprise UX design for cloud-based / mobile home network management and device setup software
Continued to lead end-to-end UX design for the Linksys Smart WiFi ecosystem (now owned by belkin), and manage device setup software and seamless device integrations across Linksys hardware, Belkin/WeMo devices, and 3rd-party platforms.
Led 0-1 UX Design for enterprise cloud-based consumer router and home networking management software experiences
UX design lead for an end-to-end cloud-based IoT and network management platform and device setup software. Enabling effortless, secure home-networking access and management, bridging simplicity for everyday users with advanced tools for expert networking.
Before Cisco, I worked at Pure Networks, later acquired by Cisco, where I created technical diagram illustrations and designed device onboarding experiences for multiple routing partners. Earlier in my career, I spent several years contracting with Microsoft, AT&T, and Cranium, gaining broad experience across enterprise, telecom, and consumer products. I’m happy to discuss any of these in more detail.
Thanks for the visit. I would love to hear from you!